Shipping policy
🌿 Shipping Policy – HEALLUNA
🔹 Order Processing Time
All orders are processed within 1–3 business days (Monday – Friday).
Once your order has been processed, it will be prepared and shipped as quickly as possible.
Please note: During peak seasons or high demand, processing times may be slightly extended.
🔹 Estimated Delivery Time
We currently ship to the United States and select international locations.
United States:
🇺🇸 Estimated delivery: 7–12 business days
International Orders:
🌍 Estimated delivery: 7–15 business days
Shipping times may vary depending on your location and local courier services.
🔹 Shipping Fees
- We offer FREE SHIPPING on all orders (limited-time offer)
- No hidden fees at checkout
🔹 Order Tracking
Once your order has been shipped,
you will receive a tracking number via email.
You can use this number to track your order at any time.
🔹 Delays & Exceptions
While we strive to deliver your order on time,
delays may occur due to:
- High demand periods
- Customs processing (for international orders)
- Weather or carrier disruptions
We appreciate your patience and understanding.
🔹 Incorrect Address
Please ensure your shipping address is correct at checkout.
Healluna is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
🔹 Lost or Stolen Packages
If your package is marked as delivered but not received:
- Please check with neighbors or your local carrier
- Contact us for assistance — we’ll do our best to help resolve the issue
🔹 Need Help?
If you have any questions about your order or shipping,
feel free to contact us:
We’re here to support you every step of the way.
✨ HEALLUNA
Reliable delivery. Support you can trust.