Refund policy
🌿 Refund Policy – HEALLUNA
🔹 60-Day Satisfaction Guarantee
At Healluna, we stand behind the quality of our products.
If you’re not completely satisfied with your purchase,
you may request a return or refund within 60 days of receiving your order.
🔹 Eligibility for Returns
To be eligible for a return, your item must:
- Be in good condition
- Not be damaged due to misuse
- Include all original parts and packaging (if possible)
We understand that products are meant to be tried —
so reasonable use is acceptable.
🔹 How To Start a Return
To initiate a return, please contact us at:
Include:
- Your order number
- The reason for your return
- Photos (if applicable)
Our support team will guide you through the process.
🔹 Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
🔹 Shipping Costs
- Original shipping fees (if any) are non-refundable
- Customers are responsible for return shipping costs unless the item is defective or incorrect
🔹 Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product,
please contact us within 48 hours of delivery.
We will resolve the issue as quickly as possible — at no extra cost to you.
🔹 Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return
if they show excessive wear or damage beyond normal use.
🔹 Our Commitment
We don’t just sell products —
we stand behind your experience.
If something isn’t right, we’ll make it right.
✨ HEALLUNA
Support you can trust — risk-free.